Enquiries arrive out of hours too
Many people look for information in the evening or at weekends: an assistant replies at once and records the request.
SERVICES · TICINO
AI chatbots and agents that answer and book, 24/7
Every enquiry gets a reply, even on a Sunday evening: your virtual assistant informs customers and guides them all the way to a booking.
01
In simple terms
An AI chatbot is a digital assistant that chats in writing with your website visitors, understands questions phrased in their own words and replies naturally. An AI agent goes one step further: it can carry out concrete tasks, such as checking calendar availability or recording an appointment request.
Our job is to teach the assistant what you know and how you work, give it your tone of voice and connect it to the right tools. Lead generation – gathering interested contacts – happens gently: the assistant asks only for the details it needs and explains how they will be used. The assistant on this website is a working example: you can try it right now.
Why it matters for an SME in Ticino
Less time on the same questions
Opening hours, indicative prices, areas served: recurring questions get answered without interrupting your work.
Customers in several languages
Ticino speaks Italian, German and English: the assistant replies in the language the customer writes in.
02
What we do
An assistant that answers, qualifies contacts and books, around the clock.
Book a free chatAnalysing frequent questions
We gather the questions you receive most often and the correct information to answer them.
Designing the tone
We define how the assistant speaks, in line with your brand: friendly, clear and never pushy.
Connecting calendar and forms
We connect the assistant to your calendar or forms to record appointments and requests.
Qualifying contacts
The assistant asks the right questions about needs and priorities, so you call people back well prepared.
Handing over to a person
When a question is sensitive or complex, the assistant says so honestly and passes the request to you.
Data protection
We design data processing in line with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR.
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How we work
No magic formulas. A simple, shared process built around the reality of your business.
Analysis
We understand which enquiries you receive, on which channels, and what you want the assistant to do.
Strategy
We define content, tone, limits and connections, and decide together when a person should step in.
Activation
We set up and test the assistant on your website with real cases before going live.
Measurement
We review conversations in aggregate, improve the answers and keep the information up to date.
04
Practical examples
Typical scenarios for illustration only: not real clients or results achieved.
A restaurant and its bookings
For example, a restaurant in Lugano might use an assistant that answers questions on the menu and opening hours and takes booking requests even when the kitchen is closed.
A medical or professional practice
For example, a practice in Bellinzona might let the assistant handle practical questions and arrange a first appointment, leaving sensitive matters to the staff.
A tradesperson always on site
For example, a plumber around Locarno might receive job requests already complete with location, urgency and contact details while working.
05
Frequently asked questions
An assistant that answers, qualifies contacts and books, around the clock.
No. The assistant handles recurring questions and collects requests, so your team has more time for customers. Decisions and sensitive cases always stay with people.
It replies in the language the customer writes in. For Ticino we usually set it up in Italian, German and English, with consistent information in every language.
Yes, it can connect to calendars such as Google Calendar to check free slots and record appointment requests. We look together at the tools you already use.
The assistant collects only the data it needs, explains how it is processed and asks for consent where required. We design everything in line with the FADP and, where applicable, the GDPR.
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Other services
Brand creation
Positioning, logo and visual identity that people recognise and remember.
Explore the service →SEO, Local SEO and Social SEO
Get found on Google, on Maps, on social media and in AI answers.
Explore the service →Google Ads, Meta Ads and AI advertising
Targeted paid campaigns with a clear budget and measurable results.
Explore the service →AI agents and automation
Less repetitive work, more time for customers and decisions.
Explore the service →SERVICES · TICINO
Tell us about your business.
A free first chat, online or at your premises in Ticino, by appointment. We listen, ask questions and tell you honestly where we would start.