An SME’s time is precious
In a small business the same people serve customers, run the office and grow the company: every hour won back counts.
SERVICES · TICINO
AI agents to automate repetitive work
Win back hours every week by handing repetitive tasks to a digital assistant, while you and your team stay in control.
01
In simple terms
Automating means letting a digital system carry out a task you currently do by hand, always in the same way. An AI agent is an assistant powered by artificial intelligence that reads, summarises, drafts and sorts information following rules we define together.
A workflow is the sequence of steps in a task, for example “an email arrives, I read it, reply and update a file”. We map these steps, decide which the AI can handle and which stay with people, and connect them to the tools you already use.
Why it matters for an SME in Ticino
Fewer errors in repetitive tasks
Copying data, preparing summaries or answering the same emails is tedious: a well-configured system does it consistently.
Start small
No big investment is needed: you can begin with a single process, check its value and then decide whether to go further.
Mapping repetitive tasks
We look at your typical day together and identify the tasks that take up the most time.
Emails and standard replies
We prepare draft replies to frequent enquiries, which you check and send.
Draft quotes
The agent gathers the details and prepares a first draft quote for you to review.
Summaries and minutes
We turn notes, meetings and long documents into clear, well-organised summaries.
Routing requests
Incoming requests are classified and forwarded to the right person.
Regular reports
We collect data from several sources and prepare regular, ready-to-read reports.
03
How we work
No magic formulas. A simple, shared process built around the reality of your business.
Analysis
We map your processes, the tools you use and where the most time is lost.
Strategy
We choose which automation to start with, clarifying what the AI does and what a person always decides.
Activation
We build and test the workflow with real data and train the people who will use it.
Measurement
We check the time saved and the quality of the output, then improve or extend it.
04
Practical examples
Typical scenarios for illustration only: not real clients or results achieved.
A fiduciary firm
For example, a firm in Lugano might have client emails sorted automatically by type of case and receive a summary of priorities every morning.
A construction business
For example, a builder in the Mendrisiotto might get draft quotes from site-visit notes, reviewed before they are sent.
A shop
For example, a shop in Locarno might receive a weekly report on sales and enquiries without collecting the data by hand.
05
Frequently asked questions
Less repetitive work, more time for customers and decisions.
No. A small business can start with a simple task, such as replies to frequent emails or a summary of incoming requests. It is often in SMEs that the time saved is most noticeable.
We choose tools and settings that comply with the Swiss FADP and, where applicable, the GDPR, and we limit the data processed to what is necessary. We always explain where your information goes.
It depends on the chosen process and the tools involved. A first, simple workflow usually takes a few weeks, but we give you a precise answer only once we understand how you work.
Usually not. Where possible we connect the automation to tools you already use, such as email, calendar or spreadsheets, so your habits don’t have to change.
People, always. The agent prepares drafts, summaries and proposals; approving, sending and deciding remain up to you and your team.
06
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Tell us about your business.
A free first chat, online or at your premises in Ticino, by appointment. We listen, ask questions and tell you honestly where we would start.